MAILING ADDRESS - Please mail orders to: Parts Express, P.O. Box 636, Springboro, OH 45066-1158. All other correspondence should be sent to Parts Express, 725 Pleasant Valley Drive., Springboro, OH 45066-1158. (For extra mail/fax order forms, click here.)
BUSINESS HOURS - Our order phone lines are open from 8:00 am to 8:00 pm ET, Monday through Friday and 9:00 am to 5:00 pm ET Saturday. Call toll free: 1-800-338-0531.
NON-STOCK ITEMS - We normally stock everything advertised on our website and in our catalogs and magazine advertisements. If you require an item(s) not listed in our catalog and the quantity permits, we may have it available through our many domestic and overseas sources. Call us with your requirements.
PRICING - The prices listed on this website are FOB Springboro, Ohio, payable in U.S. dollars. All quantity price breaks apply per individual part number only. Sorry, no mixing for lower prices. Large quantity pricing is available, call for quotations. Due to market fluctuation and the possibility of errors, pricing on this website may not be accurate. In these cases, Parts Express is not obligated to honor inaccurate pricing. To verify accurate current pricing, please email sales@partsexpress.com
CATALOG SHOWROOM - Visit our showrooms in Dayton, Ohio or our new showroom in Springboro Ohio. Both showrooms are just minutes off of I-75 in southwest Ohio. Will Call hours are 9:00 to 5:00 Monday through Saturday at our Dayton Store and 9:00 - 6:00 Monday through Friday and 9:00 - 5:00 Saturday at our Springboro store. Orders can be phoned in ahead of time and picked up approximately 30 minutes later (or just come in and browse). We offer closeout and one-of-a-kind merchandise at bargain prices as well as our full line of quality catalog products.
Payment Methods
C.O.D. - Cash on delivery orders are accepted from established customers. Businesses ordering for the first time may order C.O.D. by providing their tax resale/vendor's license number. UPS will only accept company or cashiers checks for C.O.D. payments. Sorry, no personal checks. No C.O.D.s to Puerto Rico, Canada, or foreign countries.
CHARGE CARDS - We accept Mastercard, Visa, Discover and Amex. Please have your card handy when calling. We will require information from the front and back of the card for security purposes, including the CVV2 security code. If authorization cannot be obtained for your charge card at the time of shipment, you will need to make arrangements for an alternate form of payment within one week of notification.
PREPAID - You can send in a money order, company check, or personal check with your order. We must hold all orders paid by a personal check or company check until the check has cleared; please allow two weeks. Orders paid for with guaranteed funds (I.E. money order, cashier's check, certified check, wire transfer) will ship within 24 hours of receipt. Please see "IMPORTANT NOTES" concerning partial shipments and backorders.
OPEN ACCOUNT - Open account status will be granted to qualified firms upon approval. Contact the sales department for a credit application. Schools, hospitals, and government agencies need only submit an authorized purchase order by mail for immediate acceptance. (Click here for forms to establish open account payment terms and others not listed here.)
OHIO CUSTOMERS - We are required by law to collect 7% Ohio state sales tax from residents of Ohio. Ohio businesses must submit a tax exempt certificate to avoid being charged sales tax.
RETURNED CHECKS - There will be a $20.00 returned check charge added to the face amount of any check returned to Parts Express, plus any legal fees incurred.
Shipping Information
SHIPPING TIME - All UPS orders are shipped within 24 hours of receipt. All U.S. Mail orders are shipped the next business day. Delivery time for orders shipped via UPS is 1-7 working days. Delivery time for orders sent via U.S. Mail is 2-14 working days. Please provide us with your daytime phone number when ordering so that we can contact you regarding any delays or problems with your order.
SHIPPING CHARGES - Shipping charges are figured by adding $0.99 to carrier's current chart rate. C.O.D. customers will also be charged carrier's C.O.D. fee ($8.50 for UPS at the time of this posting) for each package shipped.
INTERNATIONAL SHIPPING - $100 minimum order is required for all international orders (does not apply to Canada).
TRUCK FREIGHT SHIPMENTS - Large orders that cannot be shipped UPS will be sent via Common Carrier Truck Freight. In the event that your order is better shipped via truck freight we will contact you with total order weight and options. If you have a preferred carrier please advise your sales rep of your choice at the time of your order. We can assist you in finding the lowest truck rate, please ask your sales rep for this service. All common carrier truck freight shipments will be sent freight collect. Sorry, but we cannot accept C.O.D. truck freight orders.
INSURANCE - A nominal charge for insurance on orders of $100.00 or more will be automatically added to your order (UPS charges $0.35 per $100.00 declared value).
Important Notes
BACKORDERS - When you order an item that is not in stock, you will be given two choices before you enter your payment information:
No Backorder: Simply ship what is available, cancel out-of-stock items from the order.
Backorder: Items that are in stock will be shipped when the order is processed. Shipping charges for the entire order will be made at this time. Out-of-stock items will ship when they become available with no additional shipping charges. If these backordered items cannot be shipped within 45 days of the original order, the backorder will be cancelled. Note: Backorders are NOT available to customers outside of the U.S..
MONEY BACK GUARANTEE - Purchase any of the quality products on this website and if for any reason you decide that the part does not suit your application or just isn't for you, simply return it to us, postage paid, within 45 days and we will promptly issue you a merchandise credit or refund, whichever YOU prefer. Items must be returned in SALEABLE condition with all original factory packaging, accessories, and manuals/literature included to receive full credit.
RETURNS Report defective products to 800-338-0531. For all other returns, simply fill out the return form provided on the lower portion of your invoice and return within 45 days of invoice date. Include carton, instructions, manuals, parts, accessories, and warranty cards. Package carefully to avoid damage in transit. Ship via UPS Ground in US, Canada, and Puerto Rico. Books, audio tapes, software, instructional video tapes, test cd's, and special order items, product with signs of use, items damaged en route to us due to improper packing, and items damaged as a result of improper use are not returnable. Write your customer ID # and invoice # (located on the return form) on the outside of your box and return to:
Parts Express
Attn: Returns Department
725 Pleasant Valley Drive
Springboro, Ohio 45066
CLAIMS FOR DAMAGES - Claims for damages or errors must be made within 5 days of receipt. Claims for damage must first be reported to the delivering carrier (save all packing and cartons).
Warranty Information
LIMITED WARRANTY - Purchase any of the quality products on this website and if for any reason you decide that the part does not suit your application or just isn't for you, simply return it to us, postage paid, within 45 days and we will promptly issue you a merchandise credit or refund, whichever you prefer. Items must be returned in SALEABLE condition with all original factory packaging, accessories, and manuals/literature included to receive full credit. All products in the catalog, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for ninety (90) days from date of shipment. No purchase order or verbal advice shall alter this.
DISCLAIMER - There are no other warranties, either express or implied, which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective, or improper use of, products.
REMEDY - We will at our election, and subject to availability, either replace, repair, or exchange any product we have sold with a defect in materials or workmanship, or issue a refund or credit for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.
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