• Do you ship internationally?
• How long does shipping take?
• What are your shipping methods?
• What are your shipping charges?
• Will you ship large quantities?
• Are your shipments insured?
• How much shipping should I add if I want to mail payment with my order?
• What is your cut-off time for same day shipping?
• What is meant by "dimensional weight"?
• Where do I obtain the UPS tracking # to track my package?
• How long does it take for me to receive my catalog?
• How often do you send out your catalogs?
• What is the shipping cost based on?
• Do you ever provide shipping discounts?
• Are all orders shipped same day?
• What if I received products I did not order?
• What if I am missing items form my order?
• I refused my delivery. Am I still responsible to pay the shipping charges?
• To whom do I notify if I suspect my shipment is lost?

• What are your hours?
  Showroom-
  Springboro, Oh: Monday-Friday 9 - 6 & Saturday 9 - 5 ET
  
  Order Desk-
  Monday-Friday 8 - 8 & Saturday 9 - 5 ET
  
  Technical Support-
  Monday-Friday 8 - 8 & Saturday 9 - 5 ET
  
  
• What is your mailing address? Please mail orders to: Parts Express, P.O. Box 636, Springboro, OH 45066-1158. All other correspondence should be sent to Parts Express, 725 Pleasant Valley Drive., Springboro, OH 45066-1158. (For extra mail/fax order forms, click here.)
  
  
• If I give you my email address, will I get SPAM? No. We will email you only to confirm shipment of orders you place or if we have a question about an order we are processing for you and cannot reach you by phone. With your permission, we will also send you our email sales flyer to notify you of new products, and special deals. We are fully committed to our customer's confidentiality. We are also a member of the Direct Marketing Association and follow their guidelines explicitly.
  
  
• Do you have Spanish speaking representatives? Yes. We are happy to provide representatives for our Spanish Speaking customers.
  
  
• Is there an area on your website where I can ask technical questions about your products? Yes. We have a Technical Discussion Board on our homepage where customers can also participate in online discussions about our products. Or, review the Technical FAQ's posted at our website. You may also email tech@parts-express.com.
  
  
• What is your fax number? 1-937-743-1677

• Do you offer special orders? We can normally special order any item our manufacturers provide. Some manufacturers have minimum quantity requirements. Special orders are non-cancelable/ non-returnable. To inquire about special ordering an item please email sales@partsexpress.com. Feel free to let us know of products you think we should carry. Notify newproducts@partsexpress.com
  
  
• What is your pricing policy? The prices listed on this website are FOB Springboro, Ohio, payable in U.S. dollars. All quantity price breaks apply per individual part number only. Sorry, no mixing for lower prices. Large quantity pricing is available, call for quotations. Due to market fluctuation and the possibility of errors, pricing on this website may not be accurate. In these cases, Parts Express is not obligated to honor inaccurate pricing. To verify accurate current pricing, please email sales@partsexpress.com.
  
  
• How do I order from your catalog showroom? Visit our warehouse showroom in Springboro Ohio. It is just minutes off of I-75 in southwest Ohio. Will Call hours are 8:00 - 6:00 Monday through Friday and 9:00 - 5:00 Saturday. Orders can be phoned in ahead of time and picked up approximately 30 minutes later (or just come in and browse). Local 937-743-3000, ext 131 or 800-338-0531, ext 131.
  
  
• What is your minimum order? No minimum order in the US and Canada. $50 minimum order is required for all international orders.
  
  
• Do you have a Dealer program for businesses? Yes! Our Wholesale program is available to installers, retailers, service shops, manufacturers, and exporters. Just provide a copy of your business license and submit your application on-line at www.pewholesale.com or call 866-366-4909 and ask to speak with anyone on our Wholesale team. Upon approval, you have immediate access to the confidential wholesale website and our printed price list.
  
  
• What is your backorder policy? When you order an item that is not in stock, you will be given two choices before you enter your payment information:
  
  • No Backorder: Simply ship what is available; cancel out-of-stock items from the order.
  • Backorder: Items that are in stock will be shipped when the order is processed. Shipping charges for the entire order will be made at this time. Out-of-stock items will ship together when they become available with no additional shipping charges. We reserve the right to select shipping method. If these backordered items cannot be shipped within 45 days of the original order, the backorder will be cancelled.
  • Note: Backorders are NOT available to international destinations, FPO/APO Destinations or CODs.
  • The estimated time of arrival (ETA) for out-of-stock items is available at our website (enter the part # in the search field on our home page.) ETA’s are estimated based on manufacture’s availability and lead times and may change without notice. You can also sign up to receive an email notification when the product is in stock.
  
  
  
• Is your catalog free? Free for US zip codes and territories, $5 postage charge for all international countries. The postage fees are refunded in the form as a gift certificate for the same amount and included with your catalog.
  
  
• What is your product warranty? Minimum 90 days. Some products may carry extended or manufacturer warranties. Refer to the warranty information under the "Warranty" tab located on the product page of our website.
  
  
• Do you honor competitor pricing? We will make every effort to match competition when provided with the current ad or site and it is the same model # we stock.
  
  
• Can I change an order after it's placed? Since orders are processed immediately, orders cannot be revised.
  
  
• How can I find out about exclusive sales and special offers on your website? Subscribe to the weekly email sales flyer by simply going to our home page and submitting your email address. This will enable you to learn about sale items and special offers before they are sold out. This flyer is mailed weekly and is available to subscribers ONLY.
  
  
• Do you have daily specials? We provide significant discounts each day on popular products. At our website, look for "Deal of the day". Items change each day at 4:00 pm. Or call 800-338-0531 and ask a representive for assistance.
  
  
• What is my customer # used for? Customer numbers are created using the customer's or company's billing zip code or postal code followed by the first 3 letters of your/your company name. All information related to your shipping, payment, and purchase activity is stored in this file.
  
  
• Will your company give out quotes for parts and shipping? Yes, we would be glad to. Just email part numbers, quantities, shipping zip code, and payment method to quote/availability@parts-express.com

• U.S. & Canada only. For international payments see International Shipping or email sales@parts-express.com
  
  
• What is your handling fee? $0.99
  
  
• What are your payment methods?
  BILL ME LATER^®: Bill Me Later^® is the quick, easy, secure way to pay online or over the phone without using your credit card. Simply choose this option at checkout, enter top-of-mind information, and in a few easy steps you're done. You'll receive a bill in the mail. Bill Me Later^® offers flexible terms, that allow you to choose to pay in full or over time. Subject to credit approval. Learn More
  
  
  C.O.D.: Collect on delivery orders are accepted from established customers. Businesses ordering for the first time may order C.O.D. by providing their tax resale/vendor's license number. UPS will only accept company or cashiers checks for C.O.D. payments. Sorry, no personal checks. No C.O.D.s to Puerto Rico, Canada, or international countries. Cash not accepted.
  
  
  CHARGE CARDS: We accept Mastercard, Visa, Discover and Amex. Please have your card handy when calling. We will require information from the front and back of the card for security purposes, including the CVV2 security code. If authorization cannot be obtained for your charge card at the time of shipment, please make arrangements for an alternate form of payment within one week of notification.
  
  OPEN ACCOUNT: Open account status will be granted to qualified firms upon approval. Click here to download and print application. Public schools and governmental agencies need only submit an authorized signed purchase order by mail for immediate consideration. (Click here for forms to establish open account payment terms and others not listed here.)
  
  PAYPAL: When PayPal is the payment method, the ship-to address must match the PayPal account bill-to address. PayPal Payments are charged when order is submitted and immediately deducted from your PayPal account unless an PayPal E-Check is used. PayPal orders will only be processed after payment clears (E-Checks may take up to 5+ business days to clear). Once a PayPal order is paid for it can not be changed. Over payments and credit for items not shipped are refunded to PayPal account. Review PayPal options/Establish a PayPal Account.
  
  PREPAID: You can send in a money order, company check, or personal check with your order. We must hold all orders paid by a personal check or company check until the check has cleared; please allow two weeks. Please make sure the check has a preprinted physical address (no P.O. Box or write in full address), telephone number (home or business with area code). Financial Institution may be drawn off of US, Canadian, Puerto Rican or Virgin Islands (U.S.) banks. There will be a $20.00 returned check charge added to the face amount of any check returned to Parts Express, plus any legal fees incurred. Orders paid for with guaranteed funds (I.E. money order, cashier's check, certified check, wire transfer) will ship within 24 hours of receipt.
  
  
• How do apply for an open account? Fax or mail your purchase order or complete a credit application for approval, click here.
  
  
• What is the UPS C.O.D. fee? $9.00
  
  
• Is there sales tax? We are required by law to collect 6.5% Ohio state sales tax from residents of Ohio. Ohio businesses must submit a tax exempt certificate to avoid being charged sales tax.
  
  
• Is it safe for me to use my credit card to order on your website? Yes. We are a SSL secure website and all customer information is strictly protected.
  
  
• Does your company accept all major credit cards? Yes. We accept Mastercard,Visa,American Express and Discover. For your credit card protection, we require the security code located on the credit card.
  
  
• Do you accept debit cards? Yes.

• U.S. only. For international returns email sales@parts-express.com
  
  
• Do you offer a money back guarantee? If for any reason you decide the part does not suit your application or just isn’t for you, simply return it in new, resalable condition within 45 days of the invoice date, postage paid, and we will immediately issue a credit or refund, whichever YOU prefer. Please read all Return FAQ's before returning products.
  
  
• Do I need my Return Authorization Numbers (RA #’s)? An RA # is not required except when the item is defective or the return amount exceeds $250. Simply fill out the Easy Return Form, required for all returns, located on the bottom of your invoice. If you no longer have your invoice, click here to download and print the Easy Return form or provide the following information with your returns to avoid delay in processing your return:
  • Name/ship to address (include bill to if different than ship to)
  • Daytime phone #
  • Part #/description
  • Reason for return (include as much detail as possible)
  • Desired resolution (exchange, refund, etc.)
  • RA# (if applicable)
  
  
  
• What are your return restrictions?
  • Products purchased beyond 45 days except defective products in warranty. All products carry a minimum 90-day warranty against defects. Some products are warrantied thru the manufacturer and may require returning directly to the manufacturer (see detailed warranty instructions for each product on the product page at our website.) If the product will come back to Parts Express, contact our Technical Support team at 800-338-0531, option 2, to obtain an RA#.
  • Products missing accessories, manuals/instructions, warranty cards, manufacturer packaging. A restocking fee will be deducted from refund.
  • Books, CD’s, instructional videotapes, software, custom cut cable/wire, carpet, grill cloth, and tubing. Products damaged in transit to Parts Express. The customer is responsible for packages lost or damaged during return shipment. Return all packages insured. Pack the product carefully and in a secure outer carton to avoid damage. Do not use the manufacturer’s package as the outer shipping carton.
  • Defective/damaged as a result of mishandling. Restocking fees are applied when damage or defect is not a result of the original manufacturing process.
  • Product with signs of use. All speaker purchases include detailed testing instructions. Test speakers before mounting/installing.
  
  
  
• How does return shipping work?
  • Return packages pre-paid via ground or parcel post.
  • Return shipping charges are reimbursed for damaged, defective, or incorrect products only.
  • Tape the return label, located on the back side of your invoice, to your package or write the following address on your package:
    Parts Express International
    Attention: Returns Department
    Customer # ___________ RA# ______________
    725 Pleasant Valley Drive
    Springboro, Ohio 45066-1158
  
  
  
• What do I do when my product arrives damaged?
  • Report damage to Parts Express within 5 days of receipt. We will file a Damage Inspection Claim with UPS, which will result in a UPS driver follow-up to inspect your package. We will proceed with a replacement to you once UPS has contacted us of the claim approval.
  • Report truck/motor freight damage directly to the carrier. Reporting Shipment Inaccuracies
  • Report shortages, overages, or incorrect items within 7 days to our Customer Service team at 800-338-0531, option 3. Parts Express will reimburse charges for return shipping.
  • Checklist for item(s) missing from package:
    1. Review package contents to see if item is hidden by packing material.
    2. If order is a multi-box shipment, wait for all boxes to arrive. Generally, packages in a multi-box order arrive together but is not guaranteed by the carrier.
    3. Review the invoice “backorder” column to see if the item is delayed.
  
  
  
• What do I do if my shipment is lost?
  
  UPS: Notify us immediately to file a claim and proceed with replacement.
  
  USPS United States: Allow 30 before reporting a missing package.
  
  USPS Canada: Allow 6 weeks before reporting a missing package.
  
  
  
• What if I refuse my delivery? Refused deliveries customers are responsible for shipping charges from (even if shipping was free) and back to Parts Express when delivery is refused for the following reasons:
  1. Not at shipping location to accept delivery on 3 attempts.
  2. Changed mind about purchase.
  3. Funds not available at delivery. Charges are deducted from the refund amount. If C.O.D., customer must pre-pay future orders.
  
  
  
  
• What is your processing time for exchanges/ refunds? Please allow 7-10 business days to complete exchange or refund.
  
  
• Can I return a part even if I don't have the original carton? Yes, with a minimum 20% restocking fee.
  


• What is your return policy for products shipped to an international destination? Please email customerservice@parts-express.com for instructions.
  
  
• What is your return policy for new/unused products? If for any reason you decide the part does not suit your application or just isn’t for you, simply return it within 45 days of the invoice date, postage paid, and we will provide a merchandise refund.
  
  To assure a full merchandise refund, see conditions below. Otherwise, a minimum 20% restocking fee is deducted from refund.
  1. Return all accessories, manuals/instructions, warranty cards, and manufacturer packaging.
  2. Return products in new, re-sellable condition with no signs of use or damage. All speaker purchases include detailed testing instructions. Test speakers before mounting/installing.
  
  Non-returnable Products
  1. Special order items
  2. Books
  3. CD’s
  4. Instructional video tapes
  5. Software
  6. Custom cut cable/wire, carpet, grill cloth, and tubing
  
  Returns received after 45 days are not accepted and are returned at the customer’s expense.
  Please read all Return FAQ's before returning products
  
  
• What is the procedure to return defective products? All products carry a minimum 90-day warranty against defects. Some products are warranted thru the manufacturer and may require return shipment, postage paid, directly to the manufacturer. See detailed warranty instructions for each product on the product page at our website.
  
  If the product will be returned to Parts Express, email Tech@parts-express.com or call our Technical Support Team at 800-338-0531 to obtain a required RA#. Return shipping charges are reimbursed for defective returns up to 90 days of invoice date.
  
  All defective returns are evaluated upon receipt. We do not refund defective returns as a result of mishandling or misuse.
  
  
• Who should I notify to report receipt of damaged products? Email customerservice@parts-express.com or call 800-338-0531 within 5 days of receipt. Carriers will not permit claims after 5 days. We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. Retain all boxes, labels, and packing materials until the claim has been approved. We will proceed with a replacement shipment once the carrier notifies us of claim approval. Note: Truck freight shipment damage must be reported directly to freight carrier.
  
  
• When can I expect my refund/exchange? We will ship exchanges and/or process refund in 7-10 days from the date your return arrives to Parts Express. All refunds are issued in the same manner of original payment. If a refund is made to your credit card, we will notify your bank electronically within 7-10 upon receipt of your return. Most banks post credits within 3-30 days of receiving our electronic notification but may vary from bank to bank. Contact your financial institution for processing time. Note: Refund exceptions made to our Product Return Terms and Conditions are for store credit only.
  
  
• Where do I mail my return? Pack return carefully to avoid damage in transit to Parts Express. You may use the provided address label on page 1 or return your product postage-prepaid and insured via ground or parcel post to:
  1. Parts Express
  2. Attn: Returns Department
  3. Customer ID#: _____________
  4. 705 Pleasant Valley Drive
  5. Springboro, Oh 45066-1158
  
  
  
• Do you have a return form? Yes, a return form, located on the bottom front of your invoice, must accompany all returns. Or, click hereand go to page 2 to print a return form.
  

• Do you ship internationally? See International Shipping
  
  
• How long does shipping take? Delivery time for U.S. orders shipped via UPS is 1-7 working days. Delivery time for orders sent via U.S. Mail is 2-14 working days.
  
  
• What shipping methods do you use?
  U.S. & Canada: UPS, USPS (UPS is our preferred carrier)
  
  UPS cannot ship to a PO Box, please select US Postal Priority Mail. Orders containing hazardous or flammable materials, including aerosol cans, are permitted to U.S. destinations only and shipped via ground/ surface methods.
  
  
• What are your shipping charges? UPS shipping charges are based on actual and/or dimensional weight, destination, insurance, plus our $.99 handling fee. Postal Charges are determined by weight, value, and destination plus insurance and $.99 handling fee. UPS charges $9.00 C.O.D. fee for each box.
  
  
• Will you ship large quantities? Large orders that cannot be shipped UPS will be sent via Common Carrier Truck Freight. In the event that your order is better shipped via truck freight we will contact you with total order weight and options. If you have a preferred carrier, please advise us at the time of your order. We can assist you in finding the lowest truck rate, please ask your sales rep for this service. All common carrier truck freight shipments will be sent freight collect. Sorry, but we cannot accept C.O.D. truck freight orders
  
  
• Are your shipments insured? A nominal charge for insurance on orders of $100.00 or more will be automatically added to your order (UPS charges $0.35 per $100.00 declared value).
  
  
• How much shipping should I add if I want to mail payment with my order? If the order weighs 5 lbs or less, send an additional $9.95. If more than 5 lbs, call to obtain an estimate.
  
  
• What is your cut-off time for same day shipping? Phone & Internet Orders shipping via UPS: 4 PM ET. Phone orders shipped via USPS: Next business day.
  
  
• What is meant by "dimensional weight"? This refers to the size of the box, always applicable on UPS Air shipments. Dimensional weight is also used for UPS Ground orders that are oversized or oddly shaped.
  
  
• Where do I obtain the UPS tracking # to track my package? The UPS tracking number appears on your order confirmation, sent to you via email when your order ships. Or, you can call 800-338-0531.
  
  
• How long does it take for me to receive my catalog? It takes about 7 to 10 business days for you to receive your catalog.
  
  
• How often do you send out your catalogs? We send out a new catalog once a year, normally late fall to early winter.
  
  
• What is the shipping cost based on? UPS: Weight (or weight and size; see Dimension weight) and destination. USPS: Weight, value, and destination
  
  
• Do you ever provide shipping discounts? Selected items ship free. Look for the "Ships Free" icon located on the product page at our website.
  
  
• Are all orders shipped same day? Postal orders are shipped the following business day.
  
  
• What if I received products I did not order? Report overages to customerservice@parts-express.com or call 800-338-0531.
  
  
• What if I am missing items form my order? Report item shortages within 5 days to customerservice@parts-express.com or 800-338-0531. Please review the following checklist before reporting a shortage:
  
  • Examine package contents to see if item is hidden by packing material.
  • If order is a multi box shipment, wait for all boxes to arrive. Generally, packages in a multi- box order arrive together but is not guaranteed by the carrier.
  • Review the invoice “backorder” column to see if item is delayed. Click here to review backorder policy.
  
  
• I refused my delivery. Am I still responsible to pay the shipping charges? Yes. The customer is responsible to pay all shipping charges incurred by Parts Express on the customer’s behalf, even if shipping was free, when delivery is refused for the following reasons:
  
  • Not at shipping location to accept delivery on 3 attempts.
  • Changed mind about purchase.
  • Funds not available at delivery. Charges are deducted from the refund amount. If C.O.D., customer must pre-pay future orders.
  
  
• To whom do I notify if I suspect my shipment is lost? Notify customerservice@parts-express.com or 800-338-0531 to file a claim: Please note waiting periods:
  
  • UPS, DHL, and Fed Ex U.S.: Report immediately.
  • USPS United States and Canada: Allow 30 before reporting a missing package.
  • USPS International: Allow 6 weeks before reporting a missing package.

• What countries do you ship to? We are happy to ship to international destinations. Our minimum order is $50 U.S. dollars. Refer to the Permitted International Destinations chart to see your country’s payment/shipping options. Sorry, we are unable to ship to locations not shown.
  
  
• What are your payment terms? When PayPal is the payment method, the ship-to address must match the PayPal account bill-to address. PayPal Payments are charged when order is submitted and immediately deducted from your PayPal account unless an PayPal E-Check is used. PayPal orders will only be processed after payment clears (E-Checks may take up to 5+ business days to clear). Once a PayPal order is paid for it can not be changed. Over payments and credit for items not shipped are refunded to PayPal account. Review PayPal options/Establish a PayPal Account.
  
  When wire transfer is the payment method, customer pays fees imposed by the sending and receiving bank. Over payments are applied as a credit on file toward future purchases. Click here to Receive Our Bank Routing Information.
  
  Credit card payments (Canada only) are authorized when order is submitted and charged to card when order ships. Over payments are refunded to credit card account.
  
  
• What are your shipping charges? Shipping charges are determined by the actual and/or dimensional weight of the package and the destination. To obtain a shipping estimate, complete steps 1-3 of the Express Check Out process. Shipping estimates may vary from actual charges. If actual charges exceed estimated charges greater than $10, we will email you for approval to continue processing your order. If we do not receive your approval within 5 days, we will assume you wish to cancel your order. Shipping charges include insurance and handling fee. Customer is responsible for taxes, duties, customs, and brokerage fees. Refer to your country’s import regulations.
  
  
• What is your back order policy for international shipping?Out of stock items are removed from your order. Sign up for notification (on the website product page) when parts arrive in stock and please reorder. Product Restrictions We are not permitted to ship aerosol products outside of the continental U.S.
  
  
• Do you have a minimum purchase on international orders? $50 minimum order, not including shipping charges, is required for all international orders (does not apply to Canada).
  
  
• Which carrier do you use to ship international orders?
  Canada: UPS Standard, UPS Express Saver and Priority Mail International
  All other international locations: UPS Express Saver
  
  
• Does shipping cost include custom/ duty fees? Customer is responsible for broker fees and ALL custom/duty fees as determined by your country. Fees are collectable at time of delivery. If you are unsure of the potential custom/duty/brokerage fees required by your country, please contact your border services agency before proceeding with this order.
  
  Note: Undelivered packages, due to refusal, are deemed abandoned and are not returned to Parts Express. Parts Express International does not issue refunds for refused, abandoned, or seized orders.

• What are your warranty policies?
  
  LIMITED WARRANTY: Purchase any of the quality products on this website and if for any reason you decide that the part does not suit your application or just isn't for you, simply return it to us, postage paid, within 45 days and we will promptly issue you a merchandise credit or refund, whichever you prefer. Items must be returned in SALEABLE condition with all original factory packaging, accessories, and manuals/literature included to receive full credit. All products in the catalog, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for ninety (90) days from date of shipment. No purchase order or verbal advice shall alter this.
  
  DISCLAIMER: There are no other warranties, either express or implied, which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective, or improper use of, products.
  
  REMEDY:We will at our election, and subject to availability, either replace, repair, or exchange any product we have sold with a defect in materials or workmanship, or issue a refund or credit for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.